Auto Services Company, Inc. (ASC Warranty) is a dealership-distributed vehicle service contract provider headquartered in Mountain Home, Arkansas, operating under the registered names Route 66 Extended Warranty and U.S. Plus Warranty. If you need to reach them right now, their official site is ascwarranty.com and their mailing address is 1793 Highway 201 N, Mountain Home, AR 72653-2410 (PO Box 2400, Mountain Home, AR 72654-2400).
Quick contact snapshot:
- Official website: ascwarranty.com / route66warranty.com
- Physical address: 1793 Highway 201 N, Mountain Home, AR 72653-2410
- BBB rating: A+ accredited
- Underwriter: American Bankers Insurance Company
- In business since: mid-1980s
ASC plans cover core mechanical components (engine, transmission, electrical) and include roadside assistance on many tiers. Calls are answered by live representatives during normal business hours, which is a genuine differentiator in a category full of IVR mazes.
Pro Tip: Before calling, have your contract number and VIN ready. ASC's claims line can process faster when both are on hand from the first call.
Table of Contents
- What are the verified contact details for Auto Services Company, Inc.?
- What does ASC Warranty actually cover?
- Why you can't find a standard online price for ASC plans
- How credible is ASC Warranty? Ratings, underwriter, and review themes
- How to file a claim or cancel your ASC contract
- How to verify ASC and protect yourself before signing
- Key Takeaways
- The real problem with dealership-sold warranties
- Want a direct quote without the dealership?
- Useful sources to verify ASC Warranty
What are the verified contact details for Auto Services Company, Inc.?
ASC Warranty operates out of two registered locations, both in Mountain Home, Arkansas. Here is the full contact block:
Registered locations:
- Street address: 1793 Highway 201 N, Mountain Home, AR 72653-2410
- Mailing address: PO Box 2400, Mountain Home, AR 72654-2400
- Official website: ascwarranty.com
- DBA sites: route66warranty.com (Route 66 Extended Warranty), U.S. Plus Warranty
- BBB profile: bbb.org (search "Auto Services Company, Inc., Mountain Home, AR")
Additional facts to confirm legitimacy:
- Incorporated and operating since the mid-1980s, giving the company decades of industry tenure
- Listed under both "Auto Services Company, Inc." and "ASC Warranty, Inc." in BBB records
- Two corporate locations on file with the BBB
| Detail | Information |
|---|---|
| Legal name | Auto Services Company, Inc. |
| DBA names | ASC Warranty, Route 66 Extended Warranty, U.S. Plus Warranty |
| Headquarters | 1793 Highway 201 N, Mountain Home, AR 72653-2410 |
| Mailing | PO Box 2400, Mountain Home, AR 72654-2400 |
| Official site | ascwarranty.com |
| BBB rating | A+ (accredited) |
| Underwriter | American Bankers Insurance Company |
| In business | Since mid-1980s |
What does ASC Warranty actually cover?
ASC sells tiered vehicle service contracts, not manufacturer warranties. The distinction matters: these are private agreements that activate after the factory coverage ends (or alongside it, depending on the plan).
Typical covered components across plan tiers:
- Engine internals (pistons, crankshaft, camshaft, seals)
- Transmission and drivetrain components
- Electrical systems and high-tech electronics
- Cooling and heating systems
- Steering and suspension components
- Hybrid system components on eligible vehicles
Roadside assistance and rental reimbursement are included on many ASC plans. The roadside benefit typically covers 24/7 emergency towing, lockout service, and fuel delivery. Rental reimbursement usually kicks in after a repair facility has held the vehicle for a qualifying number of work hours.
What ASC does not cover is equally important to understand. Fluids, filters, and sales tax remain the customer's responsibility even when the underlying repair is fully covered. Wear-and-tear items (brake pads, wiper blades, tires) are also standard exclusions.
One timing detail most buyers miss: coverage terms can begin on the purchase date of the agreement, not the vehicle's original in-service date. That affects how much of your ownership window is actually protected.
Pro Tip: At the dealership, ask the finance manager to show you the exact covered-parts list in the contract, the deductible amount, and the effective start date before you sign anything. These three items determine most of the plan's real value.
Why you can't find a standard online price for ASC plans
ASC does not sell direct-to-consumer online quotes. Plans are distributed exclusively through participating dealerships, which means pricing is finalized at the point of sale and can vary by dealer, vehicle, and financing arrangement.
Here is how the pricing process typically works:
- Dealer presentation: The finance manager presents ASC plan options during the vehicle purchase or a follow-up visit.
- Lender involvement: Dealers often finance ASC contracts through lenders, rolling the cost into the vehicle loan — which obscures the standalone price.
- Negotiation window: The plan price is frequently negotiable at the point of sale, just like the vehicle price itself.
- Request itemization: Ask for the per-term cost of the warranty as a separate line item, not bundled into a monthly payment.
- Get the contract copy: Request a full sample contract before signing so you can review covered components, exclusions, and cancellation terms at home.
The practical takeaway: never evaluate an ASC plan based on a monthly payment figure alone. A $50/month add-on over a 60-month loan is $3,000 for the warranty. Knowing that number upfront changes the conversation.
How credible is ASC Warranty? Ratings, underwriter, and review themes
ASC's trust profile is stronger than most dealership-sold warranty providers. The numbers from public sources tell a clear story.
| Source | Rating / Data |
|---|---|
| BBB accreditation | A+ (accredited business) |
| BBB closed complaints over recent years | relatively few |
| Underwriter | American Bankers Insurance Company |
The underwriter matters more than most buyers realize. American Bankers Insurance Company carries strong financial ratings, which means the entity actually paying claims has the capital to do so. An A+ BBB rating on the administrator means little if the underwriter behind the contract is financially shaky.
Common themes in customer reviews:
- Positive: fast claims payment, live phone support, repair facilities paid directly
- Positive: clear communication from customer service during the claims process
- Disputed: coverage interpretation disagreements, particularly on what qualifies as a "covered component"
- Disputed: exclusions for pre-existing conditions discovered during repair
The 46 closed BBB complaints over three years is a relatively low count for a company processing thousands of contracts annually. That said, coverage disputes are the most common complaint type, which points back to the importance of reading the contract before signing.
How to file a claim or cancel your ASC contract
Filing a claim
- Call the ASC claims line listed on your contract before authorizing any repair work.
- Provide your VIN and contract number so the representative can pull your coverage details immediately.
- Get pre-authorization for the repair. ASC must approve covered work before the shop begins.
- Direct payment to the shop: ASC pays repair facilities directly via a corporate payment method in many cases, so you are not fronting the cost and waiting for reimbursement.
- Pay your portion: You cover the deductible, any fluids or filters, and applicable sales tax.
What commonly causes claim denials:
- Missing maintenance records — ASC can deny a claim if you cannot show the vehicle was maintained per manufacturer intervals
- Pre-existing conditions identified at the time of repair
- Work performed on excluded components (wear items, cosmetic parts)
- Repairs authorized without prior ASC approval
Canceling your contract
- Contact ASC directly or go through the selling dealer, depending on your contract terms.
- Refunds are typically calculated on a pro-rata basis: time elapsed and/or mileage used reduce the refund amount.
- Request the cancellation in writing and keep a copy.
- Expect processing timelines to vary; ask the representative for a specific refund timeline when you initiate the cancellation.
- If the contract was financed, the refund may go to the lender rather than directly to you.
How to verify ASC and protect yourself before signing
Verification checklist:
- Confirm the contract issuer name matches "Auto Services Company, Inc." or a registered DBA
- Verify the underwriter (American Bankers Insurance Company) is named in the contract
- Check your VIN is printed on the contract document
- Look up the BBB business profile before signing
- Request a full contract copy to review at home before finalizing
Red flags to watch for:
- Verbal-only promises about coverage that do not appear in the written contract
- Pressure to sign without receiving a physical or digital contract copy
- No itemized cost for the warranty separate from the vehicle financing
- Dealer cannot name the underwriter when asked directly
Document every interaction. Screenshot the BBB profile, save the contract PDF, and note the name of the representative you spoke with and the date. If a claim dispute arises later, this paper trail is your strongest asset.
Key Takeaways
Auto Services Company, Inc. (ASC Warranty) is a long-established, BBB-accredited vehicle service contract provider backed by American Bankers Insurance Company, sold exclusively through dealerships.
| Point | Details |
|---|---|
| Contact and verification | Use ascwarranty.com and the BBB profile to confirm address, phone, and accreditation before acting. |
| BBB standing | A+ accredited with 46 closed complaints over three years. |
| Claims process | Call before repairs begin, provide VIN and contract number, and ASC pays the shop directly in most cases. |
| Customer responsibilities | Fluids, filters, and sales tax remain the customer's cost even on fully covered repairs. |
| Rpmwarranty alternative | Rpmwarranty offers direct-to-consumer extended warranty plans with online quoting, tiered coverage, and nationwide ASE-certified repair access. |
The real problem with dealership-sold warranties
Most buyers evaluate a vehicle service contract at the worst possible moment: sitting in a finance office, fatigued from hours of negotiating, with a pen in hand. That is exactly when you are least likely to read the covered-parts list carefully or ask what happens if you move states and the dealer network does not follow.
ASC Warranty's dealer-distribution model is not inherently a problem. The company has been operating since the mid-1980s, holds an A+ BBB rating, and pays claims directly to repair shops. Those are real positives. The friction point is structural: when pricing is set by a dealer and rolled into a loan, the buyer rarely knows what they paid for the warranty itself.
The contracts that generate disputes are almost never the ones where the engine blew up and ASC paid the shop. They are the ones where a customer assumed a component was covered, did not read the exclusions list, and found out otherwise at the worst time. The fix is simple and free: read the contract before you sign, not after.
Want a direct quote without the dealership?
Dealership finance offices are not the only place to get a vehicle service contract. Rpmwarranty gives you a direct, consumer-facing quote online without a sales appointment, a finance manager, or a bundled loan payment obscuring the actual cost.
Coverage tiers (Elite, Advanced, and Essential) are built for specific vehicles and budgets, with protection for engines, transmissions, electrical systems, hybrid components, and high-tech electronics. Roadside assistance and rental reimbursement are included. Every repair goes through ASE-certified mechanics, and the quote process takes minutes. If you drive a BMW, Range Rover, Mercedes-Benz, Honda, Porsche, or Ford, coverage can be customized to your exact year, make, and model.
Get your free warranty quote at Rpmwarranty and know exactly what you are paying before you commit.
Useful sources to verify ASC Warranty
- Auto Services Company, Inc. BBB profile: Confirms accreditation, A+ rating, address, and complaint history.
- ASC Warranty, Inc. BBB complaints: Full complaint log with resolution status.
- BBB customer reviews: Verified customer review averages and written feedback.
- ascwarranty.com: Official site for contract language, plan documents, and claims contact information.
- route66warranty.com: DBA site for Route 66 Extended Warranty plans distributed through dealers.
Save a PDF or screenshot of the BBB profile and your contract at the time of purchase. If a dispute arises months later, those timestamped records are far more useful than a memory of what the finance manager said.
This article is general informational content, not legal or financial advice. Verify current contract terms, contact details, and coverage specifics directly with Auto Services Company, Inc. or a qualified professional for your specific situation.